Shipping Policy
Information
Processing time:
- All orders are processed within 1-3 business days. If we are experiencing a high volume of orders, shipments may be delayed, especially during the holidays. Please allow additional days in transit for delivery. We will notify you via email if there is a significant delay in your order.
Shipping time:
- 5-25 days for all shipping Orders.
- You will receive an order confirmation upon purchase and then a shipping confirmation via email with your tracking number once your order is processed. Please allow 1–2 days for processing time before tracking your package. You can also contact us via email for help.
Pre-order orders:
- All Pre-order Items will take 1-3 months to arrive.
Shipping Options
Free standard shipping
We offer FREE shipping with purchases over US$29. For orders below US$29, a shipping fee will be charged.
| Areas | Charges | Shipping Time |
|---|---|---|
| Most areas in United States | $10 | 5-25 business days |
| Most areas in Canada | $10 | 5-25 business days |
| Most areas in Australia | $10 | 5-25 business days |
| Outlying territories | $30 | 5-25 business days |
| Outlying territories mainly include Alaska, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Puerto Rico, U.S. Virgin Islands, Western Australia, Northern Territory in Australia, etc. | ||
Other Areas
For other areas (excluding the countries above), the shipping price is calculated at checkout. If you have any problems, please contact our customer service.
Special Conditions
Oversized items
Oversized items, can only be purchased in some areas of the United States, Australia or the United Kingdom. Other areas need to inquire about shipping fee separately.
Products with batteries
Products: Feather Electric Cat Toy, Tumbler Electric Cat Toys, Smart Turntable Ball, USB Cat Toy with Feather, Electric Pet Clippers and related products.
Shipping rates: Extra $10
For these special items, please contact our customer service before placing an order to confirm the shipping availability and cost to your location. We’ll be happy to assist you and provide more details.
Holiday Shipping
Due to the holidays, shipping companies will usually have a high volume of shipping traffic. Shipping companies will require additional time to deliver. We will contact you via email if there is a significant delay in the shipment of your order.
To ensure timely delivery during peak seasons, we recommend placing your orders early. Our team will also be working extra hours and increasing our staffing to process orders as efficiently as possible. However, please understand that some delays may still occur due to the high volume of shipments handled by our logistics partners.
What are duties and taxes and who pays them?
Import taxes are implemented by your local government to primarily protect your local economy and regulate international trade.
Clearing customs and paying import taxes are the sole responsibility of the buyer/customer. Purrfellow cannot be held responsible for customs procedures or if taxes of any kind are charged to you upon delivery of your purchase.
To estimate your import duties and taxes, please check with your local customs office or use online duty calculators. Refusing to pay these fees may result in your package being held by customs, returned to the seller, or even destroyed. In such cases, Purrfellow cannot be held responsible and may not be able to offer a refund.
Please bear in mind that import taxes differ from shipping costs added to your order before you confirm your purchase. Import taxes do not go to Purrfellow and are usually collected by the carrier on behalf of your local customs authorities.